Technical Issues & Corresponding Departments

Support service conducts within regular office hours from Monday to Friday, 9:00-18:00, GMT+8.


Problem Type

Details

Department

Contacts

Product materials

KAV products comparison

Presales

china-presale@kaspersky.com

Competitive info

Eval, implementation planning

RFP preparation

KAV product advantages

Installation doc

Product

apac-product@kaspersky.com

Installation tools

Product guide

Bug/Bug fix info

General support

Installation/Configuration

Support

(China area)
SOHO: By Tianjin Center
Telephone: +86 4006116633
support@kaspersky.com.cn

(APAC area)
Enterprise: By Beijing Center
Telephone: +86 010-84186111
apac-escalation@kaspersky.com

Running errors

Update problem

User tip sharing

Problems feedback

Virus issues

Unknown virus

AV-LAB APAC

apac-virussample@kaspersky.com