Information Needed

To obtain a prompt response from our technical support, please kindly provide the below information.

• Detailed description

• Relevant screenshots

• System logs (Obtained by using GetSystemInfo or by using AVZ tool)

• Trace logs (Obtained by using Tracer or avlog tools)

  1. Tracer tool : a utility for obtaining logs on AdminKit Server
  2. KavLog tool : a utility for obtaining logs from KAV products (workstation, server)
  3. Windowsevent log (come with the OS)

You can always contact your local KL office for technical support or any other enquiries.